How to make a claim
Address for complaint:
Mailstep hall D2 - Top4Sport
Do Certous 2760/10
193 00 Prague 9
- If the product is defective, don’t use it and send it back immediately.
Put the product together into a box, together with the copy of the invoice with the claim number written on it.
The original package is not necessary.
The product has to be dry and not dirty.
Drop your parcel to the nearest post office/ to the courier.
The postage is paid by the customer. Do not send goods cash on delivery.
Personal transfer at this address is not possible.
We will inform you per email about receiving of the goods.
The claim will be processed in 60 days and you will be informed about the claim result by an email.